Privacy Policy

RoboSparkLab Inc. ("RoboSparkLab," "we," "us," or "our") respects your privacy and is committed to protecting personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA). This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, how long we retain it, and what rights you have when you visit robosparklab.life or engage our robotics R&D services.

1. Organization identity

RoboSparkLab Inc. is a Canadian corporation operating an AI robotics research and prototyping lab in Vancouver, British Columbia. Our registered business address is 156 West 8th Avenue, Suite 105, Vancouver, BC V5Y 1N2, Canada. Our Business Number is BN 619 054 283 RC0001. For privacy-related enquiries, contact our Privacy Officer at [email protected] or write to the address above. General studio enquiries may be sent to [email protected] or +1 (778) 862-3097.

2. Scope

This policy applies to personal information collected through robosparklab.life, our contact forms, email and phone communications, in-person meetings at our Mount Pleasant studio, and contracted robotics prototyping engagements. It does not govern third-party websites linked from our pages or hardware/cloud platforms operated solely by clients. We encourage you to review third-party privacy terms when integrating our deliverables into your systems.

3. Information we collect

3.1 Information you provide

When you submit our contact form, request a quote, engage our lab services, or correspond with us, we may collect your name, job title, email address, phone number, organization name, project descriptions, technical requirements, billing details where applicable, correspondence content including attachments, and records of consent you provide (including PIPEDA consent on forms).

3.2 Information collected automatically

When you browse our website, server logs and cookies may record your IP address, browser type, operating system, referring URL, pages viewed, timestamps, and approximate geographic location derived from IP data. Optional analytics cookies, if you accept them, may collect aggregated usage statistics as described in our Cookie Policy.

3.3 Operational and sensor data in projects

During robotics engagements we may process operational data captured by cameras, LiDAR, force-torque sensors, teleoperation logs or other instrumentation — including imagery that could incidentally contain people if present in your facility. Such data is collected only under contract, for agreed purposes (training, evaluation, documentation), with retention and security measures defined in the statement of work. We do not use client operational data to train unrelated commercial models unless explicitly agreed in writing.

4. Purposes of collection

We collect personal information to: respond to enquiries and provide quotes; deliver robotics R&D and prototyping services; manage contracts, invoicing and support; maintain website security and performance; comply with legal obligations; improve our services based on aggregated analytics (where consented); and communicate about engagements you initiate. We do not sell personal information.

5. Legal bases and consent

Under PIPEDA we rely on your knowledge and consent for most collections, except where collection is clearly in your interest and consent would not be reasonably expected to be withheld, or where required by law. Contact form submission requires explicit consent via the consent_pipeda checkbox, which is never pre-checked. You may withdraw consent for non-essential processing by contacting [email protected], subject to legal or contractual limits.

Where PIPA applies to our activities in British Columbia, we comply with its fair information principles, including limiting collection to what is reasonable for identified purposes and protecting personal information with appropriate safeguards.

6. Disclosure to third parties

We may disclose personal information to: hosting and email providers; contracted specialists bound by confidentiality; professional advisers under privilege; payment processors; and authorities when required by law. Sub-processors processing data outside Canada are disclosed in contracts where relevant, and we assess safeguards consistent with PIPEDA's cross-border accountability requirements. A current list of categories of sub-processors is available on request.

We do not disclose personal information to robot hardware vendors for their independent marketing, to data brokers, or to advertising networks except where you explicitly opt in to optional advertising cookies on this website. Robotics project datasets remain under contract and are not published to open model repositories without written authorization.

6.1 Cross-border processing

Some email, cloud storage or collaboration tools may process data in the United States or other jurisdictions. When that occurs, we use contractual clauses and vendor assessments aligned with PIPEDA Principle 4.1.3 accountability. British Columbia PIPA may impose additional requirements for employee or customer personal information stored outside Canada in certain circumstances — we address those in engagement-specific data schedules when applicable.

7. Retention

Contact enquiries are retained up to twenty-four months unless an engagement proceeds. Contract records, deliverables metadata and billing information are retained as required for tax, warranty and legal purposes — typically seven years unless a longer period is mandated. Cookie consent preferences are stored for six months. Operational sensor datasets from projects follow retention schedules in your contract and are securely deleted or returned at engagement end unless otherwise agreed.

8. Security

We implement administrative, technical and physical measures appropriate to the sensitivity of information — access controls, encrypted transport (HTTPS), restricted lab network segments for client data, and staff confidentiality obligations. Workstations handling imitation-learning datasets are not used for personal browsing; removable media use is discouraged for client exports. Physical access to Suite 105 is controlled during active engagements. No method of transmission or storage is perfectly secure; we notify affected individuals and regulators of significant breaches as required by law.

If you receive deliverables containing embedded metadata (for example camera calibration files with timestamps), treat them according to your own privacy programme before wider distribution inside your organization.

9. Individual rights

You may request access to personal information we hold about you, challenge its accuracy, and request correction. You may ask what information has been disclosed to third parties in the prior year where PIPEDA requires such accounting. Submit requests to [email protected] with sufficient detail to verify identity. We respond within thirty days where practicable, or explain any permitted extension.

10. Office of the Privacy Commissioner

If you believe we have not addressed your privacy concern adequately, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376. British Columbia residents may also contact the Office of the Information and Privacy Commissioner for BC regarding matters subject to PIPA.

11. Cookies and similar technologies

We use strictly necessary cookies for site operation and optional analytics or preference cookies if you consent via our cookie banner. Details, vendors and opt-out instructions appear in our Cookie Policy. You may change preferences at any time by clearing cookies and revisiting the site or using browser controls.

12. Children's privacy

Our services are directed to organizations and professionals. We do not knowingly collect personal information from individuals under sixteen without parental or guardian consent.

13. Changes to this policy

We may update this Privacy Policy to reflect legal, technical or business changes. Material updates will be posted on this page with a revised "Last updated" date. Continued use of the site after changes constitutes notice; engaged clients receive direct notice where contractual terms require.

14. Contact the Privacy Officer

Privacy Officer, RoboSparkLab Inc., 156 West 8th Avenue, Suite 105, Vancouver, BC V5Y 1N2, Canada. Email: [email protected]. Phone: +1 (778) 862-3097.

15. De-identified and aggregated data

We may create aggregated or de-identified statistics from website analytics or project metadata for internal reporting — for example, average sim hours per engagement type. Such information cannot reasonably identify you and may be retained without limitation. We do not attempt re-identification except as permitted by law or with your consent.

Questions about whether a specific dataset remains personal information under PIPEDA or PIPA should be directed to the Privacy Officer with a description of the data fields involved.